FAQ

Please feel free to contact us.

Where did my package come from and how long does it take?

About electric bikes:
About parts:
For more information on mining and transportation, please click the following URLs.
transport policy

How long is the ADO EBIKE warranty?

Generally, the warranty period for the entire bicycle is 1 year, and the warranty period for individual special parts varies as follows:
Warranty policy

What payment methods does this site support
Do I have to pay customs duty or VAT to buy ADO EBIKE?

ADO Ebikes are free shipping.

Does EBIKE come with batteries? Do I need to purchase it separately?

Each bike comes with one battery and when you order you will find the battery installed inside the bike.

Can the baby carrier be attached to the e-bike?

For riding safety, we do not recommend attaching the baby carrier to the bike.

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